We hope you enjoy all your purchases from us. However, if you are not satisfied with the merchandise for any reasons, you may return the product within 7 days of invoiced date to be considered for credit or replacement. We will issue a refund directly to your credit card (or via a company check if you paid by check or money order), for the purchase price (including tax, if any) of the product or if you wish we can retain as an available credit for your next order. However, we cannot refund shipping costs.
To return an item, you must call us at (866) 613-1668 or email us at to receive a Return Merchandise Authorization (RMA) code for your return. Any item returned that is not accompanied by a RMA will not be accepted.There will be no exceptions. ABSOLUTELY NO GUARANTEED SALES. Please make a copy of the invoice for your records, write the RMA number on the original invoice and shipping return label, and include the invoice with the the items you are returning.
All returns will be processed and fully inspected after they arrive in our warehouse. Returned items must be new and unused, and in the same condition as they were sent. Please pack the returned items carefully to ensure that no damage occurs during return shipping. We will process your return once we receive the items.
Unauthorized or Refused Returns
No merchandise is to be returned with out authorization. Two Group Flag Co. cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. Two Group Flag Co. will charge a 20% restocking fee plus any applicable shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.
Any returns found to be non-defective are subject to a restocking fee of 20% and all non-product-related fees (shipping, transaction and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 15%, in addition to applicable shipping, transaction and insurance fees. Please email us at if you have questions about returning an item.